From inquiry
to embarkation.
The Catamaran Charter Caribbean booking flow — what we ask, what we send, how the money moves, and what happens at the dock on the Saturday you board.
Send the
inquiry.
Submit the six-question inquiry form: dates, group size, sailing licence (or whether you want a skipper), preferred Caribbean region (or 'help us pick'), budget signal, and a free-text note for anything unusual — anniversary, kids' ages, dietary needs, route ideas.
Inquiry routes straight to a broker — not a queue, not an auto-responder. We acknowledge within four working hours with first-question follow-ups when needed.
Receive the
offer.
Broker comes back with two or three matching catamarans — typically a primary recommendation plus one upgrade and one downgrade for budget flex. Each option is fully costed: bareboat fee, cruising permits, park fees, fuel estimate, end cleaning, optional skipper, optional provisioning.
The catamaran is on a 7-day soft option from offer-send — no deposit required, no other group can book the same week underneath you. Inside that window you confirm dates and crew without competing bookings landing on the same week.
Sign + pay the
deposit.
Contract signature (DocuSign — counter-signed by us and the fleet operator) plus 30-50% deposit depending on operator (industry standard is 50%). Payment by bank wire (EUR / USD / GBP) or card via Stripe (Visa / Mastercard / Amex). No booking fee, no platform surcharge.
PCI-DSS-compliant gateway, GDPR-compliant data handling. Every client payment is additionally insured through Wiener Insurance Group — Croatian-licensed broker coverage that protects the deposit against operator default.
Balance + pre-charter
paperwork.
Balance due 30 days before charter start. Paperwork pack lands at D-21: licence + résumé re-upload, passport scans for the entire crew, dietary preferences if you're using provisioning, dive certifications if you want tanks aboard. Most pre-charter friction lives here — we walk you through every line.
Optional provisioning (full / starter pack) confirmed by D-14. Where the operator offers it, an insurance buy-down that lowers the damage security is bookable here. Crew swaps, skipper assignment, dive instructor — all locked in this window.
Saturday at the
dock.
Embarkation around 5 pm Saturday after the cleaning team finishes. Briefing 60-90 minutes: chart walkthrough, weather window, mooring fields, fuel + water schedule, emergency contacts on VHF Channel 16. Damage security (credit-card pre-auth) charged at the dock and released at check-out.
Saturday morning the following week — disembarkation by 9 am, dock fuel-up, final invoice if any line items were added (extra provisioning, late return, mooring overruns). The broker is on WhatsApp the whole week if anything goes sideways at sea.
How your money is protected.
Three layers of protection on every booking. We do not earn from the client wallet — only from the operator commission.
PCI-DSS gateway
Card payments via Stripe — never stored on our side, never seen by the broker. PCI-DSS Level 1 compliance, 3-D Secure for issuers that require it. Visa, Mastercard, Amex, Apple Pay, Google Pay.
Deposit-protected
Every client payment is additionally insured through Wiener Insurance Group — Croatian-licensed broker coverage. If the fleet operator defaults between booking and embarkation, your deposit is recoverable via the insurance line, not the operator.
72-hour cooling-off
Every booking carries a 72-hour free cancellation window from the moment it is placed — a full refund, no questions asked. After that, the cancellation policy on your listing and offer applies, as set by the yacht's operator and confirmed in writing before you pay.
If plans change.
- ✓
Free cancellation within 72 hours of placing the booking — a full refund, no questions asked.
- ✓
After that, any change or cancellation must be made in writing (by e-mail).
- ✓
Beyond the 72 hours, the cancellation policy on your listing and offer applies — the yacht's operator sets it, and you have it in writing before you pay.
- ✓
If the yacht provider cancels, the full amount is refunded.
What to send first time.
Six things in the inquiry form get the broker reply down to one round-trip — under four working hours.
- ✓Charter dates
Saturday-to-Saturday or 10/14-day variant. Approximate is fine — we shift based on operator availability.
- ✓Group size
Number of cabins (catamaran range is 3-cabin / 4-cabin / 5-cabin) and adult / child split.
- ✓Region preference
BVI / Bahamas / Martinique / Grenada — or 'help us pick' (we send a one-paragraph match).
- ✓Sailing licence
Licence type held by the named skipper (ICC, USCG, RYA Day Skipper) — or "no licence, send a captain".
- ✓Budget signal
Approximate week budget — keeps the offer realistic. Optional but speeds matching.
- ✓Anything unusual
Anniversary, kids' ages, dive instructor, dietary needs, route ideas, accessibility needs — all useful, nothing is too granular.
Ready to start? Six questions, one reply.
The inquiry form takes about 90 seconds. A broker replies within four working hours with the matching catamarans and a costed offer.