Payment
procedure.
Deposit at booking, balance 30 days before embarkation, damage security at the dock. Stripe handles cards, bank wire works across SEPA/SWIFT, and every payment is additionally insured through Wiener Insurance Group.
Inquiry &
soft option.
Send the inquiry; broker replies within four working hours with two or three matching catamarans, fully costed. The catamaran is held on a 7-day soft option — no deposit yet, no other group can book the same week underneath you.
Contract +
deposit payment.
Contract signed digitally via DocuSign (counter-signed by us and the fleet operator). Deposit 30-50% by bank wire (EUR / USD / GBP) or card via Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay). No booking fee on either side.
Balance
due.
Balance of the charter fee 30 days before charter start. Where the operator offers it, reducible-deductible insurance buys down the damage security; for cancellation cover we recommend travel insurance.
Damage
security.
On embarkation day: damage security 1-2% of the charter fee held by credit-card pre-authorisation. Released at check-out the following Saturday if no damage. Where the operator offers a reducible-deductible add-on, it lowers that exposure.
How your money is protected.
Three layers of protection on every booking. We do not earn from the client wallet — only from the operator commission.
PCI-DSS gateway
Stripe processes every card payment — never stored on our side, never seen by the broker. PCI-DSS Level 1 compliance, 3-D Secure for issuers that require it. Apple Pay and Google Pay supported on mobile.
Deposit-protected
Every client payment is additionally insured through Wiener Insurance Group — Croatian-licensed broker coverage. If the fleet operator defaults between booking and embarkation, your deposit is recoverable via the insurance line, not the operator.
72-hour cooling-off
Cancel free of charge within 72 hours of placing the booking. From then on, the cancellation policy shown on your listing and offer applies — set by the yacht's operator and stated in writing before any payment.
Wire, card or charter loan.
Bank wire (SEPA / SWIFT)
EUR / USD / GBP / CHF. Settlement 1-3 working days. No processing fee from our side. Bank charges paid by sender.
Credit card (via Stripe)
Visa, Mastercard, Amex, Apple Pay, Google Pay. 3-D Secure on capture. 2.5% processing surcharge applied transparently.
Charter-loan partners
Catamaran charter financing available via partner lenders (BoatUS Lending, EYC Charter Loans). 6-24 month repayment, 12-15% APR typical. Not a Catamaran Charter Caribbean product — separate underwriting.
Money questions answered.
- Why a deposit and balance instead of full upfront?
- Industry standard across all Caribbean charter operators. Deposit secures the boat against the calendar; balance falls due once cancellation rights tighten. Pay full upfront only on last-minute (< 30 days) bookings.
- What happens to the damage security if there is no damage?
- Released within 7 working days of check-out. Stripe pre-authorisations expire automatically if not captured; bank-wire deposits returned to source account. Damage repair costs (charged from the security only if you sign the operator damage report) are itemised before release.
- Can I split the deposit across multiple payments?
- Yes — common on groups where each cabin pays separately. We send individual Stripe payment links per cabin allocation. Each link auto-applies to the same booking; the broker sees one invoice on our side.
- Are there any hidden fees?
- No. Every line is on the offer: bareboat fee, cruising permits, fuel estimate, end cleaning, park fees, optional skipper, optional provisioning. Stripe surcharge (2.5%) appears separately if you pay by card. Bank wire is free from our side.
Still have a money question? Ask before you commit.
The broker desk answers payment questions in plain language — no terms-and-conditions runaround. Reply usually within four working hours.